[They] were professional, on time, and paid attention to detail. They did a great job communicating with us on a regular basis, and were flexible when we needed them to be so. They coordinated and communicated with all of the subcontractors to make the job seamless. They quickly took care of any (minor) problems that occurred, and made certain that we were completely satisfied with the solutions. The price was competitive and fair, and we will gladly use Swartz Builders for any future remodeling and repairs in the future.”

Bob and Sharon 
Bloomfield Hills

“Yay Team!! It felt pretty good to write that final check today. It was a long haul but we are really happy with the results. In four construction projects we’ve never really had anyone finish the punch list, except for you, so we are pretty amazed. The difference really is in the details and that made the whole project so much better. Michael was terrific as far as keeping on top of things and running the show. He is a very hard worker and so meticulous. He will only accept perfection and he noticed a lot of things that I did not. That made the finished product look beautiful. The other thing that was wonderful was how clean they left our house at the end of the day. In the past we’ve been left with a mess and it makes it really difficult to carry on with your life. I know it seems silly to clean up at the end of the day when it’s just going to get messed up the next day. But when you’re living in it, it gets overwhelming and it means so much to keep it under control.

We’ve already recommended you to several friends, so we hope they take our advice. Bill just loves the shower. Our water bill is skyrocketing because it seems like he’s in there for at least a half hour. Everyday he says ‘I love that shower!!!’ Thanks for everything! We really appreciate it.”

Sue & Bill 
Birmingham 

The team are absolute professionals.   A major kitchen remolding project is very inconvenient for everyone living in the house (especially when you have kids).  The team does everything possible to make sure the job is done quickly and correctly.  The Swartz team is very good about working with anyone (wife, me, or both) at any time.  They were also very respectful of being in someone else’s home.  This was especially important since both my wife and toddler were home most of the time while work was being done. The project manager assigned to our project was outstanding.  From the very start we talked almost daily. He always made sure my concerns were quickly addressed.  He was also very helpful at suggesting changes to my kitchen design to improve the look and feel.  It was his willingness for this back and forth communication that enabled this project to be successful. 
   
Some of the best things about Swartz include:

1) Customer service:
I never worked with a contractor more dedicated to customer service than Swartz Builders.  From the start they do everything possible to make sure you are satisfied with the job they are doing.  Having a project manager assigned to the job makes everything so much easier and less stressful.  You always know someone is there to answer your questions.  

2) Responsiveness:  
          a. Project: The responsiveness of Aaron and his team was outstanding.   My primary means of communication with Aaron and his project manager was by text message.  I don’t think I waited more than a few hours for a response to any question or concern.  
          b. Quote process:  The quote process with Swartz did take about 3 or 4 months from the time I initially called to final quote.  However, when you get a final quote it is done right.  Everything is itemized in detail so you know exactly what you are paying for and why.  This kind of quote takes time and requires the customer to have a detailed project plan (drawings, materials, etc.) prior to the quote being developed.   Don’t expect a detailed quote unless you have a reasonable firm detailed project plan.  
3) Quality:  
Outstanding.  Everything they do is top rate.  When had concerns with how something was done, the project manager would walk me thought it so I understood why it was done that way and made sure I was satisfied with the work.  

4) Price/Value:  
If you are looking for a budget contractor Swartz is not it.  I gave them an “A” because of the excellent overall value.  The customer support and work quality is worth the cost.  Many friends tell of kitchen remodeling nightmares (disappearing contractors, subpar work, major timing delays, etc.) this will not happen with Swartz.  They did everything possible to minimize my stress (and I am the kind of person that will get stressed out on even the smallest detail) and made sure the job was done to my satisfaction.
   
My only negative experience with Swartz was related to getting hardwood flooring color/finish samples prior to the day the floors were finished.  Despite my repeated request for flooring samples (various colors and urethane types) they were never able to deliver this.  We were required to select the floor color and final finish the morning the floors were sanded and finished. Having to make that big of a decision in a few minutes is very stressful.  Getting a sample board with a variety of colors and finished a few weeks ahead of time would have made the process much easier for everyone.  However, I do have to admit the floors came out great.  Both my wife and I were very satisfied with the final product.  Note: Aaron did have the flooring contractor provide a quickly put together sample board with a couple of different floor colors the day before the floors were to be finished.  But nothing that showed what the final floor would look like.

Angie’s List Member 
Troy 

This is my second experience with Swartz. This time we hired Swartz to redo the basement in our colonial. We had hired Swartz for an outdoor job last year. Based on our great experience last year we hired them for the basement remodel. Work included glass brick windows, remodeled bathroom, dry wall and extensive painting. Their work is top notch and is accompanied by outstanding customer service. They spent several weeks getting the job done right. This team is highly recommended. I had them out again tonight for another estimate on exterior paint work.

Angie’s List Member 
Bloomfield Hills

They came promptly to assess the job. They were professional and reassuring. They were willing to work around our schedule which was important to us. Instead of pricing out the job for new countertops, they recommended a less expensive route – going to a big box store for the countertops. I think this demonstrated character. They certainly could have bid that out at a higher cost. A schedule was set and the supervisor would bring the crew in to review the expectations of the job. Once he had them started, he would leave to supervise other teams. The crew was pleasant and professional. They would check in with me to make sure they were doing what I expected. They would quickly fix anything I didn’t like, which happened only once. Tiling is a 3 day process. Laying the tile one day, grouting second day, sealing (which is quickly done) the last day. Coupled with the backsplash it was a 6 day process. The mosaic tile backsplash was a more complicated job. The tile installer painstakingly made sure everything matched up. Sometimes that meant taking small pieces of tile off the backing, custom cutting, and then applying. Communication is good. Besides the owner checking in with me, 2 other supervisors would personally check the work and follow up with phone calls to make sure the job was done to our satisfaction. I highly recommend this company. “

Angie’s List Member
Royal Oak

We were looking to update our living and dining room, which involved refinishing the hardwood floors, installing recessed lighting, and updating the wood trim (windows, floors, entry ways). Then, of course, we wanted everything painted. Because of the range of work we wanted complete, we ended up calling Swartz. They were a pleasure to work with on this job. They were quick to respond, the quote was easy to follow, and they were all very professional. Mike did the wood work himself. It took some creativity to work with our crooked walls and odd angles. He did all the cutting in the garage to keep the dust to a minimum. I was impressed with that given how cold it was outside. He cleaned up each day and the dust was kept to a minimum. The finished product was amazing. The installation of the 6 recessed lights in our living room was done in one afternoon. With the number of holes cut into the ceiling and the walls, I thought our living room would never be the same. I had met with another remodeler who had advised me not to install the lights because our ceiling was flawless. Having a plaster ceiling without a crack is unusual in an older home. Swartz installed the lights and the new switch plates quickly and cleanly with minimal cuts into the walls and ceiling. The painting started next and with all the new wood work, battered walls, and the holes from the lighting, the painters had their work cut out for them. They did an OUTSTANDING job. I can’t tell where any of the holes in the walls were cut to run the wires for the lights and switches. The nail holes from old pictures have vanished. The trim work looks fantastic. I’ve hired painters before, who I thought did a good job. After Swartz completed their work, I have a new definition of good job. Lastly, we had our floors refinished. Similar to all the other projects, the work was completed quickly, cleanly, and professionally. We had the floors sanded, stained, sealed, and new shoe modeling installed (stained to match the floor). The final product was better than I had imagined.

Overall, it was a great experience. We would definitely hire them again. As other reviewers have mentioned, they are not the cheapest, and they will tell you that themselves. But, I am a firm believer that you get what you pay for…. hiring them to coordinate the number of skilled tradesmen (carpentry, electrical, painting, and floor refinishing) was a valuable service. The professionalism and quality of the work was top notch. We will be looking to hire Swartz for other projects in the future.

Best renovation/construction project ever! Such a beautiful outcome! Received detailed/thorough estimate up front . Bonus was working with a designer (Heidi Parris-recommended by Swartz) who helped provide support with aesthetic decisions (cabinets, faucets & fixtures, lighting, countertops, etc.) Our project manager went above and beyond to ensure our bathroom was perfect – good communication, professional, hard worker and knowledgeable. Amazed that the dust was kept to a minimum during demolition, and he left the house everyday with it all neat and tidy. He was a great liaison between us, Aaron and the subcontractors. When we ran into a couple of hiccups (rotted floor, new tile person than original quoter), Swartz was fair and there was clear communication. And the subcontractors with whom Swartz does business were amazing too! Their tile guy is an artist! The electricians, drywallers and plumbers were great and made great suggestions. The cabinets are fabulous – we were initially going to reface but wound up having to get new cabinets and these Pioneer cabinets are beautiful. We found that Swartz was expensive, but you really do get what you pay for – the quality of our final product is wonderful! And Heidi (the designer) was worth her weight in gold – I was overwhelmed with all the decisions and it was so nice to work with someone who had product resources (Advance Plumbing and the Tile Shop in Farmington were her suggestions and we had success at both places; lighting ideas online; granite, etc) and solid ideas and suggestions. I am grateful for everyone who had a hand in this project!

We worked with quality people, paid them accordingly, and we got a quality outcome! I would use Swartz Builders and Heidi Parris again in a heartbeat! I wish we had used them on earlier projects!! I highly recommend their services.

Angie’s List Member
Bloomfield Township

It is an honor to write a recommendation for the people of Swartz Builders!!! Their crew has restored my faith in the American tradesmen. Have you ever had a tradesman flippantly promise all they will do for your project, and needless to say, most of it never is done to your satisfaction? The team from Swartz Builders has delivered on every aspect of the work they have done for us!!! From leaky pipes, to broken doors, to major projects, they have been the most professional group of people we have ever had in our home. They are prompt, professional, expert in the crafts, and very reasonably priced. They have an extensive staff of all of the trades that are each as professional and competent as the next. We are extremely satisfied with the caliber of the work by the people of Swartz Builders, but are truly amazed by the quality of the people that have been in our home.

Ardis & Perry 
Bloomfield Hills

I have never worked for a finer builder than Swartz Builders. Their crew are as clean and courteous as one could expect. This is where Swartz really shines – the crew is neat, accommodating, and your personal stress (i.e. of having a kitchen demolished) is a main concern for them.

You will find that the proposal may seem high, but, that is because they have already calculated the dreaded ‘extras’ that other guys seem to ‘miss’ and tack on to the job as the project proceeds. Those ‘extras’ are what many guys use as their profit margin, therefore they can overwhelm you.

And one last note, they are well connected with all the trades that your project would need and could put you in touch with designers that he has used from previous jobs. There are other builders in the area that I personally know, but, Swartz Builders would be my first choice.

John Luscombe 
President – Tile Time

Work was completed in a timely and professional manner. I would definitely recommend them and give them a 10 out of 10 rating.

Todd Smith
Ray Township, MI